Important information for Manage My Health users

Willow Medical Centre is aware of the recent breach of the Manage My Health platform a. Many of our patients use this platform to connect to their health information. We understand that many of you will be concerned about this breach and what it may mean for your health data.

What we’re doing

As a proactive measure to protect the data of our patients who use this service we have disconnected Manage My Health access to health information stored by Willow Medical Centre. For patients registered for Manage My Health, this means the platform no longer has access to the health information that is stored by Willow Medical Centre. 

We will continue to monitor the situation and will only re-enable access if we are satisfied that ongoing use of Manage My Health is safe to use and in the best interests of our practice and our patients.

For patients who use Manage My Health

While those who have been impacted have not yet been identified, Manage My Health have indicated that about 6 – 7 per cent of all of their users are affected. If your information was involved, Manage My Health will contact you directly once this has been confirmed.

For the latest information, visit the Manage My Health website.

Frequently Asked Questions

  • You can check your status by logging in to your Manage My Health account.

    Your Dashboard will clearly show your Account Security Status, stating whether your account was impacted or not impacted. You can click “Check now” to view more details. If you don’t see the Account Security Status, it means your account is still under review.

    Reviews are being completed in phases, and this does not indicate that your account has been impacted, it means they are not sure yet, so check again later.

    1. Log-in to your account on the Manage My Health website or app

    2. Select your profile picture/icon (usually in the top right corner)

    3. Select Close Account

    4. Follow the on-screen prompts to confirm your decision.

    Notes

    • Data deletion: Manage My Health’s terms of service state a 90-day period before permanent deletion, but the app might show shorter times (like 72 hours); your data is removed from Manage My Health once closed.

    • GP records: Your health information is stored by your doctor, and closing your Manage My Health account doesn’t delete records held by your practice.

    • Contact support: If you have specific concerns about data deletion or your records, contact Manage My Health support by email info@managemyhealth.co.nz

  • If you are unsure whether you were registered for Manage My Health, get in touch by email wmc-reception@doctor.org.nz or phone (03) 217 6656 and we’ll be able to let you know.

Further questions?

At Willow Medical Centre, your privacy and the security of your health information are our top priority.

If you have any questions or concerns, please feel free to contact us by email wmc-reception@doctor.org.nz or phone (03) 217 6656.