Terms of Trade

1. Our fees are displayed in the waiting room, inclusive of GST, and are subject to regular review (as are the terms of trade). Other services may be available following discussion with your care provider.

2. Payment shall be accepted by cash, EFTPOS, online transfer or regular automatic payment.

3. Unless by prior arrangement, all services shall be paid on the date of the service. We do not wish to enable large debt to be accrued as we believe this becomes detrimental to the client, making it difficult to get back in to credit.

4. Each month a statement will be sent to patients with overdue accounts (unless adequate automatic payments are in place). If the account remains unpaid then limitations on the services we can supply will take effect. If the account remains unpaid for 3 months:

   • a) a $20 administration fee will be added to the account to cover costs of the overdue account process.

   • b) payment for services will be required in advance, only emergency care will be provided if payment is not received. Referral to a debt collection agency may be done at the discretion of Willow Medical Centre directors (including provision of necessary contact details and this will have an impact on the person's credit rating, and costs will be charged to the patient). 

5. A standard consultation comprises 15 minutes for general medical services only. Longer consultations and services outside of this are as per the fee schedule or as otherwise advised prior.When more time is required to ensure effective services are provided you may be asked to book another appointment. Some consultations will take longer (for example your first appointment will be 30 minutes to allow time to learn about your health needs) and the fee will be per 15 minute block.

6. Please ensure you cancel any appointments you are unable to attend as we have a high demand for appointments each day. Failure to do so may result in a full consultation charge.

7. Please ensure you arrive on time. If you do not and there is not enough time left to ensure adequate assessment you will need to rebook.

8. We do not wish any patient to defer seeking medical help due to the cost. If this is the case, talk to your doctor or the practice manager so payment options can be arranged.

9. Patient behaviour is expected to be respectful and understanding. We are a busy practice and healthcare of the community is our priority, this means there may be delays in seeing your clinician from time to time. If there is a break-down in the health-care provider-patient relationship and Willow Medical Centre can no longer effectively provide services you will be asked to seek another provider.

Last updated: 1 September 2025